1. How does the 14-day free trial work?
All subscription plans include a 14-day free trial.
You will not be charged during the trial period. If you cancel before the 14 days expire, you will not be billed. No questions asked.
If you remain subscribed after the trial period ends, your payment method on file will be automatically charged.
The 14-day refund policy applies only to your initial subscription payment.
2. When will I be charged?
You are charged automatically at the end of your 14-day trial unless you cancel beforehand.
After your first paid billing cycle, your subscription renews automatically based on your plan (monthly or annual).
Renewals are not eligible for refunds under the standard 14-day policy.
3. Are taxes included in the subscription price?
No.
Subscription pricing does not include applicable taxes.
Taxes (GST/HST or other applicable taxes) are calculated and added at checkout based on your billing address.
4. How do I update my payment method?
Only administrators can manage billing details.
To update your payment method:
Go to Settings
Click Billing
Click Manage Billing (top right corner)
This will open the secure Stripe billing portal where you can:
Update your credit card
Change billing details
View invoices
Download receipts
5. How do I view past invoices and charges?
Go to Settings
Click Billing
Click Manage Billing
Inside the Stripe billing portal, you can:
View all past charges
Download invoices
See billing history
Confirm next billing date
6. How do I change my subscription plan?
To change your subscription plan:
Go to Settings
Click Billing
Click Manage Billing
From there, you can:
Upgrade your plan
Downgrade your plan
Switch between monthly and annual billing
Any pricing changes will be reflected on your next billing cycle unless otherwise specified.
7. How do I cancel my subscription?
To cancel your subscription:
Go to Settings
Click Billing
Click Manage Billing
Inside the Stripe portal, select Cancel Subscription.
Your account will remain active until the end of your current billing cycle.
Canceling during your 14-day trial prevents any charges.
8. What happens if my payment fails?
If a payment fails:
Stripe will automatically retry the charge
You may receive a notification to update your card
If payment is not resolved, access to the platform may be suspended until payment is successfully processed.
9. What is refundable?
Eligible for refund (within 14 days of initial payment only):
Monthly subscription plans
Annual subscription plans (first payment only)
Not refundable:
Onboarding plans
Setup fees
Custom integrations
Training packages
Renewal payments
Requests made after 14 days
Refund requests are reviewed case-by-case outside the 14-day window but are not guaranteed.
10. How do I request a refund?
To request a refund within the 14-day window, contact:
Email: [email protected]
Phone: (778) 910-5912
Include:
Your account email
Reason for the request
Refunds are typically processed within 5–10 business days.
We strongly encourage contacting support before requesting a refund. Many issues can be resolved quickly with training or guidance.
11. How long does it take to receive a refund?
Once approved, refunds are processed within 5–10 business days.
Actual timing depends on your financial institution.
Refunds are returned to the original payment method used at checkout.
12. Can I pause my subscription?
At this time, subscription pausing is not a standard feature.
If you require special billing considerations, please contact support to discuss options.
13. Does adding team members affect billing?
Yes.
Adding team members increases your subscription cost according to your pricing plan.
You will receive a notice before confirming the addition of new team members that billing will increase.
14. What payment processor does Broki use?
Broki uses Stripe for secure payment processing.
All payment information is securely handled by Stripe and is not stored directly on Broki’s servers.
15. Is my payment information secure?
Yes.
Stripe uses industry-standard encryption and PCI-compliant processing.
Broki does not store full credit card details.
16. What happens to my data if I cancel?
You may request data export before cancellation.
After account termination:
You have 30 days to export your data
After that, data may be permanently deleted (subject to legal retention requirements)
Broki is not a backup service. You are responsible for maintaining your own backups.
17. Can I get a refund for downtime or service interruptions?
No.
Broki does not provide compensation, credits, or refunds for temporary service interruptions.
Your sole remedy for dissatisfaction is to discontinue use of the platform.
18. What if I need help with billing?
Contact:
Email: [email protected]
Our team will respond within 5 business days and provide a full resolution within 30 days when required.
If you need assistance reviewing your subscription, invoices, or payment status, please reach out to support and we will help you quickly.