1) How Billing Works
Broki is a subscription-based software platform. When you subscribe, Stripe securely processes your payment method and manages recurring billing.
Key billing notes:
Subscription fees are billed on a recurring basis (monthly or annually, depending on your plan).
Your subscription renews automatically unless you cancel before your renewal date.
Subscription pricing does not include taxes. Applicable taxes are added at checkout and reflected on your receipt/invoice.
2) 14-Day Free Trial
We offer a 14-day free trial on all subscription plans so you can try Broki with confidence.
During the trial:
If you cancel before the trial ends, you will not be charged.
No questions asked.
After the trial:
Your subscription begins and your payment method is charged automatically via Stripe.
3) Refund Eligibility
We stand behind our service and aim to be fair and transparent.
What’s Covered
Refund requests may be considered if they meet the requirements below:
All monthly subscription plans
Annual subscription plans (prorated for the first month)
Refund requests made within 14 days of the initial purchase
Refunds apply to the first payment only
What’s Excluded
Refunds are not available for:
All onboarding plans and setup fees
Custom integration services
Training packages
Requests made after the 14-day window
Renewals (refund eligibility applies only to the first payment)
4) Important Refund Notes
Refunds beyond our 14-day trial window are not guaranteed and are not automatically owed.
That said, we care about doing right by our clients and may review refund requests case-by-case.
Before requesting a refund, we strongly recommend contacting support first. Many issues can be resolved quickly with training, onboarding guidance, or troubleshooting—often saving you time and helping you get full value from the platform.
5) How Refunds Are Processed
If your refund request is approved:
Refunds are issued back to the original payment method through Stripe.
Stripe processing timelines vary by bank, but refunds are typically completed within 5–10 business days.
Taxes (if collected) are handled according to applicable tax rules and the original Stripe transaction record.
6) How to Cancel to Avoid Charges
To avoid being charged after your free trial:
Cancel before the 14-day trial ends.
If you cancel after the trial has ended, your subscription remains active through the end of the current billing period (unless otherwise stated in your plan), and renewal charges will stop going forward.
7) How to Request a Refund
To request a refund within the eligible window, contact our support team and include:
Your account email (and/or business name)
The plan you subscribed to
A short reason for the request
Support Contact
Email: [email protected]
8) Related Policies
For more details on how we handle data, security, and service terms, refer to:
Privacy Policy (FOIPPA / BC compliance and data security commitments)
Terms of Service (subscription terms, responsibilities, limitations, and system availability)
If you need help finding those documents, contact support and we’ll point you to the right place.